Nextiva ā¢ Remote
Nextiva is reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversationācentric platform. The Technical Support Specialist (Night Shift) delivers exceptional customer experiences by troubleshooting hardware, software, and networking issues, documenting interactions, maintaining systems, and leveraging AI tools to improve performance. The role requires 2+ years of customer service experience, advanced English fluency, and the ability to work remotely in Ukraine during US business hours (12:00āÆpmā4:00āÆam MonāFri).
Troubleshoot customer issues across hardware, software, and networking systems; identify root causes and drive resolution. Communicate clearly and professionally with customers. Document interactions, issues, and resolutions accurately. Provide, maintain, and update systems for optimal performance. Manage multiple requests in a highāvolume environment. Take ownership of issues until resolved while meeting performance metrics. Continuously build technical knowledge of Nextiva products and tools. Leverage AI tools (e.g., ChatGPT, Copilot) to support daily workflows and improve response quality.
2+ years of customer service experience, preferably in technical support or help desk. Working knowledge of PC and Mac operating systems and Microsoft Office applications. Hardware and/or networking knowledge preferred. Advanced English fluency (spoken and written). Ability to work remotely in Ukraine and align shifts with US business hours (12:00āÆpmā4:00āÆam MonāFri).
Strong troubleshooting and analytical skills. Persistent, solutionāoriented mindset. Detailāoriented with ability to manage multiple tasks simultaneously. Curiosity and enthusiasm for learning new technologies, especially AI tools. Ability to work in fastāpaced environments with evolving tools and processes.
Skills
Source & Verification
Source: Jobicy (RSS)
Discovered 14 Sept 2026 ā¢ Last checked 14 Sept 2026