Unknown Company • Baghdad
The Quality Auditor monitors customer service interactions across all communication channels to ensure high service standards. You will provide constructive feedback to agents and collaborate with training teams to enhance overall performance.
• Monitor customer service calls and chats • Provide constructive feedback to support staff • Collaborate with training and support teams to improve performance • Evaluate service quality across all communication channels
• 1-3 years of experience in customer service, quality auditing, or related roles • Fluency in English and Arabic (spoken and written) • Strong analytical skills with attention to detail • Ability to provide clear feedback and coach agents • Excellent communication and organizational skills
• Familiarity with Freshdesk and other CRM tools
Skills
Source & Verification
Source: @iqkrdjobs (Telegram) (TELEGRAM)
Discovered 1 Nov 2026 • Last checked 1 Nov 2026