Duty Manager

About the Job

Company Description Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit what you love, care for the world, dare to challenge the status quo! Job Description We are seeking a detail-oriented and decisive Duty Manager to join our operations team in Baghdad, Iraq. As a Duty Manager, you will serve as a key operational leader responsible for overseeing daily front office operations and ensuring seamless service delivery. This role requires a professional who is organized, resilient, and committed to maintaining the highest standards of customer service while managing a dynamic team environment. You will be the go-to person during your shift, making critical decisions, resolving issues efficiently, and fostering a collaborative atmosphere that supports both staff and guests. Oversee and direct daily front office operations, including front desk, reception, cashiering procedures, and reservations management Supervise and support front office staff, providing guidance, training, and performance feedback to ensure operational excellence Maintain comprehensive knowledge of all hotel departments, physical layouts, key personnel, and their respective roles and responsibilities Monitor and manage credit issues, guest complaints, and operational challenges with transparency and analytical thinking Coordinate with various departments to ensure smooth execution of daily functions, special events, conventions, and group arrivals Conduct staff training sessions and onboarding for front office employees, promoting a culture of continuous improvement Assist in formulating new procedures and directives to enhance front office department efficiency and guest satisfaction Prepare incident reports and documentation, ensuring accurate record-keeping and communication with management Implement and maintain safety and security protocols throughout the facility Perform additional duties as directed by senior management, demonstrating flexibility and a goal-oriented approach Qualifications Bachelor's degree in Hotel Management (BHM) or related field Minimum 3 years of experience in a supervisory or team leader role, or 1 year of experience in a Duty Manager position Proficiency with Opera PMS and Micros/Symphony property management systems Strong knowledge of front office operations, reservations systems, and cashiering procedures Demonstrated expertise in hotel operations, guest services, and departmental coordination Excellent communication skills (written and verbal) with the ability to interact professionally with diverse stakeholders Strong problem-solving and analytical abilities with a focus on efficient resolution Proven leadership and staff supervision capabilities Proficiency in time management and organizational skills Experience in crisis management and conflict resolution Knowledge of safety, security, and emergency protocols Ability to work flexible shifts, including evenings, weekends, and on-call availability as required Resilient mindset with the ability to remain calm and decisive under pressure Inclusive and collaborative approach to team management