UpGuard ā¢ Iraq-wide
UpGuard is replacing manual security bottlenecks with AIādriven precision, scaling its Cyber Risk Posture Management platform to process 100āÆbillion risk signals daily. The Customer Success team is expanding and seeks a Customer Success Manager to onboard, enable, and retain enterprise customers worldwide, providing resources, training, and proactive guidance to ensure effective use of the platform.
Onboard and manage UpGuard customers; provide success plans and customerāspecific training; organize regular checkāin calls; engage customers early to drive adoption; translate customer requirements into tailored solutions; monitor customer health and intervene with proactive education; advocate for customers and share insights with Product, Sales, and Marketing; identify expansion and crossāsell opportunities.
5+ years experience in customer success and account management for enterprise organizations; selfāstarter with proven track record of driving customer success; experience building and maintaining customer relationships; highly organized with documentation skills; success owning growth and revenue for a book of business including renewals; understanding of cyber risk management or risk frameworks; ability to navigate large, complex organizations; high proficiency in English (written and spoken); crossāfunctional teamwork; ability to translate complex ideas to varied audiences; high energy, willingness to learn, selfāmotivated and independent.
Experience with Customer Success tools such as ChurnZero or GainSight; experience with CRM platforms like HubSpot or Salesforce; understanding of technical cybersecurity compliance and certifications (e.g., NIST, PCI).
Skills
Source & Verification
Source: Jobicy (RSS)
Discovered 16 Sept 2026 ā¢ Last checked 16 Sept 2026
150,000 - 250,000 USD/mo
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