HCD MENA • Basra
HCD MENA is hiring a Customer Service Representative for a banking client in Basra, Iraq. The role involves receiving customers, providing support, handling inquiries, performing daily banking transactions, promoting products, handling complaints, preparing reports, and ensuring compliance with policies and regulations.
* Receive customers and provide necessary support inside the branch. * Answer customer inquiries and provide accurate information about banking products and services. * Execute daily banking transactions, including account opening, data updates, and card issuance. * Follow up on customer requests and ensure completion within specified timeframes. * Contribute to promoting and selling banking products and services. * Handle customer complaints, provide appropriate solutions or refer to relevant departments. * Adhere to approved policies, procedures, instructions, and regulatory controls. * Prepare periodic reports on customer service level and measure customer satisfaction.
* Bachelor’s degree in Accounting, Finance, Business Administration or related field. * 1 to 3 years of practical experience in the banking sector or a similar role. * Good communication skills and the ability to interact with customers professionally. * Problem‑solving skills and accurate, efficient follow‑up of requests.
* Bachelor’s degree in Accounting, Finance, Business Administration or related field. * 1 to 3 years of practical experience in the banking sector or a similar role. * Good communication skills and the ability to interact with customers professionally. * Problem‑solving skills and accurate, efficient follow‑up of requests.
Skills
Source & Verification
Source: @iqkrdjobs (Telegram) (TELEGRAM)
Discovered 12 Oct 2026 • Last checked 12 Oct 2026