Service Advisor & Customer Experience Coordinator

About the Job

Responsible for delivering a premium customer experience throughout the complete service journey, from appointment booking and vehicle reception to service coordination, vehicle delivery, and post-service follow-up. Duties and Responsibilities · Welcome customers and identify vehicle concerns and service requirements. · Manage appointments, vehicle reception, walk-around inspections, and repair orders. · Clearly explain service requirements, recommendations, costs, and completion times. · Coordinate with the workshop and maintain regular communication with customers. · Ensure professional vehicle delivery and explain completed work to the customer. · Maintain accurate customer information, service history, and activities in the CRM/DMS system. · Conduct post-service follow-up and support customer retention. · Handle customer concerns and ensure complaints are followed through to resolution. · Maintain the company’s standards for customer reception, hospitality, and overall customer experience. · Follow all company’s Aftersales procedures and service standards. Required Qualifications and Skills · Bachelor’s degree, diploma, or relevant automotive qualification. · Fluent in Kurdish, Arabic, and English. · At least 2 years of customer-service experience · Strong knowledge of automotive service and workshop operations. · Experience with repair orders, vehicle inspections, estimates, service recommendations, and vehicle delivery. · Good computer and CRM/DMS system knowledge. · Professional appearance and strong interpersonal skills. · Ability to work under pressure and manage multiple customers. · Previous experience with other Chinese automotive brands is highly preferred. · Experience with premium or luxury automotive brands is an advantage. · Knowledge of CSI and customer satisfaction standards. · Experience handling customer complaints and service recovery. The subject line must read: UT-VA-2637, Service Advisor & Customer Experience Coordinator - Erbil Only applicants meeting the minimum requirements will be considered. Shortlisted candidates will be contacted for the next stage of the selection process.