Operations Assistant

About the Job

Operations Assistant – Haj & Omrah Project Location: Erbil, Kurdistan Region, Iraq Department: Projects & Operations | Work Arrangement: On-site About the Role Galina Express is looking for an organized and service-oriented Operations Assistant to coordinate Haj and Omrah travel arrangements, including bookings, visas, accommodation, transportation, and travel documentation. Key Responsibilities Coordinate Haj and Omrah travel arrangements and itineraries. Manage flight bookings, hotel reservations, and bus transportation. Follow up on visa applications and travel documents. Coordinate with airlines, hotels, tourism agencies, and service providers. Maintain accurate traveler records, bookings, and payment information. Monitor schedules and deadlines and resolve travel-related issues. Assist pilgrims and provide regular operational updates to management. Requirements Fluent in Kurdish, Arabic, and English. Experience in travel agencies, tourism, ticketing, hotel reservations, or visa processing. Good knowledge of travel documentation and itinerary planning. Strong organizational, communication, and customer service skills. Good knowledge of Microsoft Office. Ability to manage multiple tasks and meet strict deadlines. Experience in Haj and Omrah projects is a significant advantage.