National Service Manager

About the Job

The National Service Manager responsible for overseeing service operations across the country, ensuring high service standards, customer satisfaction, and workshop performance. Key Accountabilities: Oversee and manage aftersales service operations across all service centers nationwide, ensuring consistent service quality and operational efficiency. Monitor service center performance against KPIs, including customer satisfaction, productivity, revenue, and operational costs. Develop and implement service policies, procedures, and standards in line with manufacturer requirements and company objectives. Lead, guide, and evaluate service center managers and teams to ensure high performance and continuous improvement. Monitor customer feedback and complaints, ensuring timely resolution and improved customer experience. Coordinate with Parts, Warranty, Technical Support, and other departments to ensure smooth service operations. Identify operational challenges and implement improvement plans to enhance service quality, profitability, and customer retention. Requirements: 7+ years of automotive aftersales/service experience. Proven experience managing multiple service centers. Strong leadership and team-management skills. Good knowledge of automotive service operations and KPIs. Strong communication and problem-solving skills.