Unknown Company • Baghdad
HIRING!! Company: Digital Future for E-Payment Location : Baghdad ( 5 days a week) Position: Senior Customer Success Key Responsibilities -Follow up the onboarding of customers into the company easily and smoothly and work to implement that -Follow up on merchant performance, transaction volume, device activity, and settlement flow. -Identify inactive or low-performing merchants and implement reactivation actions. -Follow up on open tickets related to merchant issues and coordinate with Support, Technical, Risk, and Settlement teams. -Ensure all merchant problems are resolved within SLA. -Track merchant KPIs: activation rate, volume growth, transaction stability, chargebacks, and device uptime. -Support merchants to optimize usage of POS devices, QR solutions, payment links, or integrations. -Identify opportunities for upselling additional services or upgraded solutions. -Reduce churn by proactively addressing dissatisfaction or operational blockers. -Prepare weekly reports for merchant follow-up, performance issues, and completed actions. -Document all merchant interactions, issues, and outcomes in CRM or ticketing tools. Required Qualifications -Bachelor’s degree in business administration, IT, or related field. -Minimum 3 years proven of experience in Customer Success, Merchant -Support, or Account Management (preferably in FinTech or payments). -Strong understanding of payment processing, POS devices, Payment Gateway, Payment settlement cycles, and merchant lifecycle. -Strong analytical skills and experience working with dashboards & CRM systems. -Strong proficiency in Microsoft Excel, PowerPoint, and Word. Submit your CV to and mention " Senior Customer Success" in the subject
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Discovered 14 Sept 2026 • Last checked 14 Sept 2026