Head Waiter / Head Waitress

About the Job

Job Description We are currently looking for dynamic, and self motivated Food & Beverage professionals who assist to organize and direct a team that develops top quality of food & beverage products, with prompt, accurate and personalized service. As a Head Waiter/ Head Waitress you are responsible to provide professional service to our guests, ensuring their restaurant visit will become a memorable dining experience whereby your role will include key responsibilities such as: • Work in close cooperation with the Kitchen and Stewarding as well as the Outlet Cashiers to ensure a smooth running operation • Conduct regular training sessions with the assigned team in line with the departmental SOP’s • Monitor duty schedules for the respective team • Ensure the proper appearance and grooming of assigned employees • Work towards the timely set up of the assigned Food & Beverage outlet, according to the meal settings and in line with the opening hours • Handle the welcome of arriving guests and their seating through the hostess and take over, if she is not available • Maintain a professional and friendly relationship with the outlet patrons to ensure their well-being • Familiar with the outlets menu, promotional activities and other relevant issues concerning the outlet and the hotel • Contribute to meet and maximize the monthly revenue budget for the respective outlet Skills Education, Qualifications & Experiences You should ideally have a diploma / degree in the hospitality field with a maximum of two years experiences in a similar role. You must also have fluency in both written and spoken English and a wide familiarity with Micros would be desirable. Previous experiences in leadership and supervisory roles are a definite plus. Knowledge & Competencies The ideal candidate will be a well presented and groomed individual with an outgoing and friendly attitude and a high aptitude for customer care. You are a hands-on and proactive person with a charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies: Understanding Hotel Operations Effective Communication Planning for Business Supervising People Understanding Differences Supervising Operations Teamwork Adaptability Customer Focus Drive for Results