Caylent • Remote
Caylent is a cloud native services company that helps organizations leverage AWS. The role is a Customer Solutions Architect specializing in Amazon Connect, partnering with sales and enterprise clients to design and deliver CX solutions, integrate AI/ML, and provide technical thought leadership.
Provide technical thought leadership and act as trusted advisor to customer executives; lead architecture and design sessions for Amazon Connect; author proposals, solution designs, and statements of work; conduct technical discovery workshops; develop proofs‑of‑concept and prototypes; design comprehensive CX solutions leveraging AWS services and generative AI; create technical specifications and architecture documents; ensure compliance and security; educate clients and internal teams on Amazon Connect, AWS CX best practices, and emerging AI/ML technologies; contribute to blogs, white papers, webinars, and presentations; stay current with AWS updates and industry trends.
100% remote work
Skills
Source & Verification
Source: Jobicy (RSS)
Discovered 10 Sept 2026 • Last checked 10 Sept 2026