Brand Experience & Client Relations Executive

About the Job

VACANCY ANNOUNCEMENT Ultimate Talent is seeking on behalf of International Automotive Company for a Brand Experience & Client Relations Executive based in Erbil: Vacancy No.: UT-VA-2643 Position: Brand Experience & Client Relations Executive Department: Aftersales / Service Reporting To: Deputy Service Manager No. of Positions: 1 Working Station: Erbil Type of Employee: National Staff Contract Duration: One Year Salary: 900,000 IQD-1,200,000 IQD Application Deadline: 31 October 2026 Job Summary Deliver a premium, personalized and memorable customer experience throughout the company’s customer journey. The role will strengthen customer relationships, satisfaction and loyalty through professional hospitality, proactive communication and consistent follow-up. Duties and Responsibilities Welcome and personally assist customers, VIP clients and families, ensuring a warm and professional first impression. Maintain a comfortable and premium waiting experience for customers and children. Build strong customer relationships and record customer preferences and interaction history in CRM. Coordinate customer birthdays, special occasions, gifts, cakes and VIP activities within company guidelines and approved budgets. Conduct timely customer follow-ups through phone, WhatsApp and approved communication channels. Support telesales, lead qualification, customer reactivation and test-drive generation, including appointment scheduling and reminders. Maintain accurate customer and lead information, follow-up outcomes and next steps in the CRM system. Coordinate with Sales, Service, Marketing and other departments to ensure smooth customer handling. Support customer events, campaigns, photography and approved brand activities, obtaining customer consent where required. Collect feedback and support Customer Satisfaction Index (CSI), Voice of Customer (VOC) and customer-retention initiatives. Follow up on customer requests until completion, communicate progress and escalate complaints to the responsible team. Prepare regular activity reports and maintain customer confidentiality and professional communication standards. Required Qualifications and Experience Diploma or bachelor’s degree in Business Administration, Marketing, Hospitality or a related field; relevant practical experience may be considered. At least 2 year of experience in customer service, client relations, hospitality, luxury retail, CRM or telesales. Experience in the automotive sector or a premium customer-service environment is an advantage. Fluency in Kurdish, Arabic and English. Working knowledge of CRM systems and Microsoft Office. Excellent communication and interpersonal skills, with a warm, welcoming and professional personality. Strong organization, attention to detail and consistent follow-up discipline. Confidence in telesales, handling customer enquiries and building lasting relationships. Ability to coordinate across departments, manage multiple priorities and handle customer concerns calmly.